Privacy Policy

1. Who We Are

Cutting Lyne Freight & Logistics (Pvt) Ltd is a licensed customs broker and freight agent based in Harare, Zimbabwe. We operate the Cutting Lyne Client Portal to serve our clients' customs clearance and logistics needs.

Address: Cnr Airport Rd & Dieppe, Glenara Ave, Harare, Zimbabwe
Email: sales@cuttinglyne.co.zw | accounts@cuttinglyne.co.zw
Phone: +263 713 674 593

2. What Data We Collect

• Full name and email address
• Company name and contact phone number
• Shipment details (cargo description, invoice values, origin/destination)
• Documents you upload (commercial invoices, packing lists, permits)
• Payment records and references
• Portal usage data (login activity, page views)

3. Why We Collect It

• To process and manage your import/export shipments
• To prepare customs declarations and duty quotations
• To communicate shipment status updates
• To comply with ZIMRA and Zimbabwe customs regulations
• To improve our services and client experience

4. Data Sharing

We do not sell your data. We may share your information only with:

• Zimbabwe Revenue Authority (ZIMRA) — required for customs processing
• Freight forwarders and shipping agents directly involved in your shipment
• Our technology service providers (under strict data protection agreements)

5. Data Security

We use industry-standard encryption and access controls to protect your data. Access to your shipment information is restricted to authorised Cutting Lyne staff and yourself.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at sales@cuttinglyne.co.zw.

7. Contact

For any privacy concerns, contact us at sales@cuttinglyne.co.zw or call +263 713 674 593.